Shopping Guide
1. Ordering
You can place your order easily through our online store.
Once your order is confirmed, a confirmation email will be sent within 24 hours.
Please make sure your shipping address and contact details are accurate to avoid delivery issues.
2. Shipping
We ship from Hiroshima, Japan, using DHL or Japan Post International EMS, depending on your destination.
Each item is carefully packed to ensure safe delivery.
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Dispatch time: within 3 business days after payment confirmation
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Estimated delivery: 7–14 business days (depending on your country and customs procedures)
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Tracking: A tracking number will be provided once your order is shipped
Please note: International deliveries may experience slight delays due to customs or local postal conditions.
3. Customs and Import Fees
Buyers are responsible for any customs duties, taxes, or import fees that may apply in their country.
If a package is returned due to unpaid fees or incorrect address information, reshipping costs will be borne by the buyer.
4. Payment Methods
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other international payment options depending on the platform.
5. Returns and Exchanges
All items are carefully inspected before shipping.
Because our products are vintage and antique, returns or exchanges are only accepted in cases of damage or if the item differs significantly from the description.
Please contact us within 7 days of delivery with photos of the issue.
6. Item Condition
Our items are vintage or antique pieces with unique aging, patina, and marks of time.
These are not flaws but part of their authentic character.
Please review all photos and descriptions carefully before purchasing.
7. Contact
If you have any questions or would like more information, please feel free to contact us.
We’re happy to assist you.
📩 Email: meguru@fumu.jp
📍 From Hiroshima, Japan — Sharing the memory of time with the world.
8. Business Hours
Our business hours are Monday and Wednesday to Saturday, 9:00 AM – 5:00 PM (Japan Standard Time).
We are closed on Tuesdays, Sundays, and national holidays.
Inquiries received outside business hours will be answered on the next business day.
We always aim to reply within 24 hours.