Frequently Asked Questions (FAQ)

Are all items authentic Japanese antiques?

meguru, based in Kitahiroshima Town, Hiroshima Prefecture, Japan, offers carefully selected Japanese antiques and vintage objects sourced directly from a 200-year-old former swordsmith’s residence and long-standing private homes in the region.
Each item carries a unique story, connecting the beauty of Japan’s history with homes around the world.

What is the condition of the items?

Our products are vintage or antique pieces.
They may show signs of age, such as fading, patina, or small imperfections — these are part of their natural charm, not flaws.
Please check all photos and descriptions before purchasing.

How do you pack the items?

Each item is carefully wrapped with protective materials and packed securely for international shipping.
We take great care to ensure your item arrives safely and beautifully.

How long will delivery take?

We usually ship within 3–5 business days after payment is confirmed.
Estimated delivery time is 7–14 business days, depending on the destination and customs processing.
A tracking number will be provided once your order is shipped.

Will I need to pay customs or import fees?

Customs duties and import taxes may apply, depending on your country’s regulations.
These fees are the responsibility of the buyer.

Can I return or exchange an item?

Because our items are vintage and one-of-a-kind, returns or exchanges are accepted only if the item arrives damaged or is significantly different from the description.
Please contact us within 7 days of delivery with photos of the issue.

Do you offer wholesale or bulk orders?

Yes. We welcome inquiries from shops or collectors interested in wholesale or bulk purchases.
Please contact us directly at meguru@fumu.jp for details.

What payment methods are accepted?

We accept major credit cards (Visa, MasterCard, American Express) and PayPal.
Other methods may be available depending on the platform.

How can I contact you?

You can reach us anytime via email at meguru@fumu.jp.
We aim to respond within 24 hours during our business hours.

What are your business hours?

Monday, Wednesday – Saturday: 9:00 AM – 5:00 PM (Japan Standard Time)Closed: Tuesday, Sunday, and National Holidays.